Senior PM · AI Builder · London

Jack Hendon.

Product @ Papier

Senior PM with a track record of driving meaningful growth through tecnical expertise, strategic thinking, and excellent communication.

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01 / Skills

The stack

I aim to thrive at the intersection of product thinking, AI tooling, and commercial execution.

AI & Machine Learning

Claude APIAnthropic SDKOpenAI APIRAG PipelinesMCP ServersPrompt EngineeringClaude SkillsVector DatabasesAgentic WorkflowsTool Use / Function Calling

Product Management

OKRs & MetricsRoadmappingUser ResearchSprint Planning / CeremoniesAgile MethodologyJobs-to-be-DoneA/B TestingFigmaAnalyticsDiscovery Sprints

Technical

Ruby On RailsVue 3JavaScriptSQLGit / TerminalAPI DesignClaude CodePythonTypeScriptNext.jsREST APIs

Commercial & Strategy

P&L OwnershipGTM StrategyMarket AnalysisPricing StrategyStakeholder ManagementLine/Team ManagementLookerExecutive Reporting

02 / Work

Experience

Papier

Senior Product Manager

Mar 2022 – Present

London, UK

Papier is a premium personalised stationery & gifting brand trusted by millions worldwide - design-led, DTC, and scaling rapidly across the UK, US, and EMEA.

  • Lead a team of 4 PMs and Designers - empowering their professional growth and guiding the organisation through its transition to an AI-first way of working.
  • Responsible for 2 of the company's 3 OKRs - delivering 10x growth in the Photo Book vertical and spearheading expansion into EMEA.
  • Own the sitewide product roadmap, with accountability for core commercial metrics and direct reporting to exec and board level.
  • Spearheading AI transformation at Papier - implementing ethical, scalable solutions that drive operational efficiency and profitability across the business.

Connectr

Product Manager

Sep 2018 – Mar 2022

London, UK

Connectr is a social-impact platform connecting underrepresented talent with blue-chip employers - backed by household-name brands and scaling across UK higher education.

  • Launched a new 0-1 corporate mentoring product for FTSE 250 companies, taking it from concept through to live deployment.
  • Led two product squads building a social-impact platform connecting underrepresented talent with blue-chip employers - working directly with the likes of British Airways, Cognizant, and Vodafone to deliver impact for tens of thousands of users.
  • Owned the product roadmap end-to-end, coordinating across engineering and design, running user research programmes, and translating insights into prioritised, deliverable backlogs.

03 / Projects

Building in public

I'm building AI tools for PMs that I use daily - all open source, take a look!

PM MCP Server

MCP server exposing 7 PM workflow tools to Claude - sprints, blockers, roadmap, workload, and velocity tracking. Demonstrates how AI agents can access real product data without any API keys.

MCPAI AgentsAnthropic
Python

PM Research Agent

Multi-agent research pipeline that pulls sprint data, internal docs, and competitive intelligence to answer PM questions - built with the Anthropic SDK tool_use loop.

Multi-AgentAnthropic SDKRAG
Python

PM Doc Chat

RAG system for chatting with PM documents. Ask natural-language questions across PRDs, strategy docs, and decision logs. Local embeddings, no API key needed for search.

RAGVector SearchNLP
Python

PM Skills for Claude Code

Claude Code skills for PM workflows. Generate tickets, retros, briefs, and interview debriefs ready to paste into Notion - directly from the terminal.

Claude CodeAutomationPM Tooling
TOML / Markdown

05 / Contact

Let's talk.

Open to conversations about product leadership, AI tooling, and opportunities where both matter. Based in London - always happy to connect.

jackhendondev@gmail.com